Frequently Asked Questions

We welcome guests of all ages here at Drayton Manor Park but the minimum age unsupervised is 12. Children under 12 must be supervised by a responsible adult aged 18 or above.

We only allow assistance guide dogs into our park and these must be kept on the lead at all times and with a member of your party. No assistance dogs are allowed in the ride queues or within the zoo.

Timings vary depending on the date of your visit. Please click here for up-to-date timings and opening dates. 

Yes, you will get a hand stamp when leaving, this will allow you to gain entry back into the park later in the day.

Yes, a variety of packages are available. Please click here for full details.

Please visit our guest services office on your visit date and the team will validate your parking ticket if you present your parking ticket and confirmation.

Yes, but please let us know beforehand so that we can make your visit as comfortable as possible. Wheelchairs are available to hire from the main entrance near Thomas Land at a cost of £10 per day for the entire day, a £10 cash deposit must be left.

Most of our attractions are outdoors, so we recommend you wear something to keep you warm and bring an umbrella if you think you will need it. We recommend sensible clothing when visiting including appropriate footwear. Footwear must be worn at all times unless stipulated otherwise.

If the park is temporarily closed we will endeavour to transfer your booking to a preferred alternative date subject to availability.

Telephone 01827 285 551 (option 1 for reservations)  8:30am - 6:00pm Monday-Friday and 9:00am - 5:00pm on Saturday, closed Sunday, or email reservations@draytonmanor.co.uk.

Yes, the park is fully inclusive and is to be enjoyed by all members of the family.

They are located opposite the Bounty Pirate Ship near the lake. Please note that due to restrictions only one guest is allowed in at a time.

All complaints are handled by our Guest Services Office opposite the Bounty Pirate Ship, or by filling in our contact form here. Please allow up to 14 days for your complaint to be fully investigated and a formal written response to be sent back to you. When you send an enquiry please send your full details of the nature of your complaint including your contact information, name, address, contact phone number and email address.

We are really sorry if you have a complaint about your recent visit, from our experience the best way for us to help resolve a complaint is on the day via our Guest Services Office, where we can instantly react to your feedback, and try to offer a solution where possible.

If you have returned home and you are still not happy, you can contact our team by filling in our contact form here. Our team typically reply to feedback within 14 working days. We appreciate and thank you for your patience at this time whilst we look into your complaint please note, if you send multiple emails it may slow down the response time to your email as it can put the case further down the queue.

If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:

Reply to the latest email from the team stating you would like to escalate your feedback, a member of our management team will review all correspondence and after concluding their own investigation they will respond back to you.  

All feedback received is fully investigated by our teams and taken extremely seriously.

Yes, our first aid point is located next to the 4D Cinema. However, please approach any member of staff if you require any first aid and we will assist right away. You can also visit our Guest Services team (located opposite The Bounty Pirate Ship).

If you lose your child please go to Guest Services where possible, we will then be able to assist in finding your child. We have lost children stickers available at our Guest Services Office as well. If you find a lost child, please also accompany them to Guest Services.

We have lost property storage located in our Guest Services Office, if any items are found on the park they will be taken here. If you find any item of lost property yourself, please take this to Guest Services, or hand to a member of our staff.

Please be advised that we only hold lost property for a maximum of 3 weeks. We can return your items to you for a postal fee of £5.00, we can be contacted via our contact page

If you have a query, please contact us via our contact page.

There's a cash point available in Guest Services & Neptune's Arcade

We do not have payphones.

Yes, there are baby changing facilities available in all toilet blocks. There are also baby feeding areas located in Thomas Land (which has a private cubicle for nursing mothers), in our Safari toilets (next to Safari Pizza and Pasta) and at Italiano.

Smoking is strictly prohibited outside of the designated smoking zones. There are designated smoking zones across the park, the locations of which can be found on our map. 

We have a multi faith area located near the Zoo entrance that guests are welcome to use to pray.

There are disabled toilets attached to every toilet block.

Toilets are located outside the main entrance, at the top of the hill near Apocalypse, next to Air Race, in Mrs Kindley's Kitchen, Thomas Land, the Coach Park and the Old Coach Park and the Thomas Exhibition Centre. We also have toilets located next to Safari Pizza and Pasta, in the zoo. Full details and locations can be found on the park map. 

We also have a purpose-built hoist room located behind the First Aid Department. This room is wheelchair friendly, with emergency pull cords fitted, and all relevant support bars. The hoist room consists of a toilet, a wash hand basin, a shower an electric bed and also a hoist, we do not, however, provide the Hoist Sling or sheet.

Our park lockers are located behind Neptune’s Arcade in the centre of the park.

Yes, please make use of our phone charging stations located by the Sweet Factory, Toy Shop, under the Tea Shop canopy or in guest Services. Please note, there is a small cost for these.

Yes, there are multiple gift shops across the resort. Selected shops accept cash payments.

There is the Thomas Land Shop, Sweet Factory, Surf Shack, Toy Shop, Sodor and Hotel shop. For full details please visit this page.

Yes, you are welcome to bring in your own food and you may eat at our picnic areas or under the teashop canopy.

Yes, we have a limited offering of gluten-free options, products suitable for vegetarians and guests with a halal diet. To view our catering options please visit this page.

You are welcome to store food in your vehicle which you can retrieve when needed. Unfortunately, we are unable to store food in our fridges due to cross contamination. You can also rent a Locker located behind the Carousel and store your items in one of those.

Yes, we have plenty of fantastic catering outlets available in the park. Including Fish 'N' Chips, Safari Pizza Pasta, Chicken Diner and so much more.

Please visit this page to find out more. 

We offer a Halal option in Chicken Diner, and every outlet has a vegan option.