Accessibility

The Easy Access Service will allow eligible guests who are unable to use the conventional queue lines access to the ride via the exit/access queue line.

If your Drayton Manor DAP or Access Card displays the Standing and Queueing symbol, you will be eligible for the Easy Access Service.

Both the Drayton Manor Digital Access Pass (DAP) and the Access Card can be applied for online here. You will receive a confirmation email with your ID number. If you have applied for an Access Card, it will be posted to you.

Once you have received your Drayton Manor DAP or Access Card ID number from Nimbus, this will need to be presented in our Guest Services office which is located opposite the Bounty Pirate Ship.

Please note, the Easy Access service will not be available without a valid Nimbus ID number being presented.

The Easy access service allows the service user named on the Access card and either 1 or 2 additional guests (This will be dependant on the card status for an additional carer) to have unlimited access to exits throughout the day. This excludes the 4D Cinema and The Haunting. Restrictions will apply, please click here to view full information on the easy access service.

Once you have completed the online assessment via the Nimbus website this will advise how many carers will be able to use the exit of the facility with you. Unfortunately, we would be unable to add additional guests to the Easy Access Service for you.

• If your feedback is regarding your application with Nimbus, please contact them directly on cards@accesscard.online
• If your feedback is regarding the Easy Access Service terms and conditions, please email guestservices@draytonmanor.co.uk 

Drayton Manor Resort always takes customer feedback into consideration and looks at how we can make our guests visits an enjoyable and memorable experience. In regard to customer feedback, we have partnered with our friends at Nimbus and looked at how we can make our easy access service an easier experience to redeem. The team at Nimbus will do a confidential assessment before your visit to the park where if applicable an Access Card will be provided to you to redeem our easy access service without having to bring sensitive documents with you.

Yes, if you require the Easy Access Service or Essential Companions when visiting the park, you will still need to provide a valid Drayton Manor DAP or Access Card so we can allocate these services to you.

If the card cannot be presented, you can provide our guest services team with the name and ID number of the individual who requires the service.

Parking - we have sufficient parking available for disabled guests, located at the front of each car park. There are no discounts available on the car park.

Medical Centre - our medical centre can be found next to the 4D cinema

Wheelchair Hire & Scooter Hire - Wheelchairs are available from our wheelchair hire station at the main entrance on a first-come, first-serve basis. Please note that a hire charge of £10 applies to wheelchairs and £25 to Scooters, alongside a cash deposit of £10 is required per wheelchair/buggy. These are available on the day only.

Toilets & Changing Facilities – we have disabled toilets situated at every toilet block. We have a hoist room located in our medical centre that includes, a fully adapted adult restroom, adult changing bed hoist (guests should bring their own sling) and an emergency assistance alarm.

Assistance Dogs – We allow service dogs into our park but they must be kept on a lead/harness at all times and with a member of your party. No service dogs are allowed in the ride queues or within the zoo.

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.

Click here to download our ride accessbility guide.

An Essential Companion ticket is available for guests who require significant and substantial support beyond what can reasonably be expected from family or friends accompanying them. This support must be necessary due to disability related needs.

For children under 16, Nimbus guidance states that a +1 companion can only be considered if the required support goes beyond typical parental responsibility, even if the child needs more supervision or assistance than others of a similar age.

If eligible, a guest may receive up to two Essential Companion tickets. The exact number will be determined by Nimbus based on their assessment and indicated on the application/Access Card with the appropriate +1, or +2 symbol.

We kindly ask that all guests who require Essential Companions apply through Nimbus whenever possible.

If you are a private carer attending with a client, their guardian must complete the Nimbus application prior to your visit.

For groups visiting from care homes, residential homes, SEN organisations, or similar, who are unable to apply through Nimbus (whether due to large group sizes, lack of necessary documentation, or GDPR restrictions) we will instead accept a dated, headed, and signed letter from the manager of your organisation. This letter must be presented, along with your staff ID, at the open ticket kiosk upon arrival.

Please note the letter should include the number of guests attending (tickets can be prebooked online for the best rates) and the number of Essential Companions/carers accompanying them. 

For SEN school visits, please contact our team at education@draytonmanor.co.uk with the number of students and carers required. Staff will need to bring their staff IDs on the day of the visit.